If you are having a medical emergency please call 911 for assistance.

If you are experiencing a mental health crisis or feel you are at risk of harming yourself or others please seek immediate help by calling 911.

If you are experiencing severe distress, but are not in danger, you can call the clinic and speak to a physician or mental health team member. Alternatively, you can call or text the distress line at 403-266-HELP (4357).

To join our clinic simply email info@carismedical.ca and our staff will guide you through the process.

To book appointments prior to July 1, 2026, please email info@carismedical.ca. Following July 1, 2026, appointments can be booked online through our appointment booking system, by calling the clinic during business hours, or through the patient portal. Our team will help you find a convenient time and connect you with the appropriate health professional. To book annual physical assessments please call or email the clinic. Due to the comprehensive nature of these appointments, they can not be booked online.

During your first appointment, your clinician will complete an initial health assessment. This includes discussing your medical history, current concerns, and goals for treatment. Based on this discussion, a personalized care plan will be created to support your well-being.

The medical home model is a patient-centered approach to care where a team of healthcare professionals work together to support your overall health. This model focuses on coordinated care, personalized treatment, and ongoing communication between you and your clinicians.

Yes. If you have questions or need support between appointments, you can contact our clinic by phone, email or through the patient portal. Our team will respond as soon as possible and help determine whether additional care or a follow-up appointment is needed.

Yes. Protecting your privacy is extremely important to us. All personal and medical information shared with our clinic is handled securely and kept confidential according to healthcare privacy regulations.

Yes. All Allied health providers (Dieticians, physiotherapists, massage therapists and psychologists) will see patients who do not have a family physician at Caris. They do not require a referral. However, preferred pricing is only available to Caris patients. Specialist physicians will also see patients who are not patients at Caris. They require a referral letter from the patient's regular family physician.

Fees at Caris, cover medical services that are not included the Alberta Provincial Healthcare Insurance plan (AHCIP). In traditional Family Medicine Clinics you pay as you use each uninsured service. At Caris, you pay once upfront and are not charged later for uninsured services covered in the Terms of Services. Fees do not cover any services that are paid for through AHCIP, including doctor visits and laboratory supplies. Caris Medical Clinic operates with strict adherence to all Federal and Provincial healthcare regulations.

Physicians in Alberta are regulated through the College of Physicians and Surgeons of Alberta (CPSA). As such, physicians must adhere to all CPSA standards of practice. Caris Medical Clinic abides by all CPSA standards.

Yes, we accept many major insurance plans. Coverage varies depending on your provider and individual policy. Our administrative team can help verify your insurance benefits before your appointment so you understand what services are covered.

If you do not have insurance, we offer self-pay options. Our team can discuss the costs of services and available payment options so you can access the care you need without unexpected expenses.

For patients using insurance, we submit claims directly to your provider. You may be responsible for co-pays, deductibles, or services not covered by your plan. Self-pay patients are typically asked to pay at the time of their appointment.